Willard and Alice S. Marriott. Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members. Job Title:Manager on Duty Job Number 19001FWW Location: Benin, Edo Schedule: Full-time Position Type: Non-Management/Hourly Job Category: Rooms and Guest Services Operations Job Responsibilities • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. • Set up accurate accounts for each guest according to their requirements. • Enter Marriott Rewards information. • Ensure rates match market codes, document exceptions. • Secure payment prior to issuing room key, verify/adjust billing. • Compile and review daily reports/logs/contingency lists. • Complete cashier and closing reports. • Supply guests with directions and property information. • Accommodate guest requests, contacting appropriate staff if necessary. • Follow up to ensure requests have been met. • Process all payment types, vouchers, paid-outs, and charges. • Balance and drop receipts. • Count and secure bank at beginning and end of shift. • Obtain manual authorizations and follow all Accounting procedures. • Notify Loss Prevention/Security of any guest reports of theft. • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. • Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. • Ensure adherence to quality standards. • Enter and locate information using computers/POS systems. • Stand, sit, or walk for an extended period of time. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. • Perform other reasonable job duties as requested by Supervisors. Method of Application
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